Terms and Conditions

Terms and Conditions

These General Terms and Conditions of NIKA Web Store have been prepared in accordance with the Slovenian Consumer Protection Act (ZVPot-UPB2) and on the basis of the recommendations of the Slovenian Chamber of Commerce and Industry as well as pursuant international e-commerce codes.

NIKA Web Store is managed by the company KABI d.o.o.. Upon registration into the NIKA system, each visitor or buyer receives a user name and a password. The username and the password identify the buyer and link him/her to the inserted data. By registering into the system, a visitor also becomes a user and thus acquires the right to purchase.
These General Terms and Conditions regulate business operations of NIKA, user's rights and business relationship between the provider and the buyer.

Availability of Information

(as provided under the law)

The provider hereby undertakes to provide the buyer with the following information:

a) the identity of the company (company name, registered office, registration number),
b) contact details providing the user with quick and efficient communication channels (e-mail, phone),
c) the characteristics of products (including warranties),
d) the availability of products and delivery deadlines,
e) conditions for the delivery of products,
f) clear indication of prices (tax, shipping charges),
g) payment and delivery method,
h) time validity of the offer,
i) deadlines and conditions of a possible withdrawal from contract, purchase or return of a product,
j) complaint procedure, contact person details.

Offer

Due to the nature of online shopping business, the offer is regularly updated and changed. The prices apply only as online prices. The online price is the price charged for an online purchase. All web store prices are in Euros including VAT (Value Added Tax).

All orders are subject to the current price. For each purchase, the price to be taken into account is the price applying at the time of the payment confirmation.

The indicated product prices shall currently apply, but they may be changed without prior notice.

Methods of Payment

The provider accepts the following methods of payment: 

  • Cash payment on delivery (payment on delivery to be paid in cash to the delivery service. Please note that for this type of service, the delivery service charges a fee that is not indicated on the invoice), 
  • Payment with a debit or a credit card. We accept the following cards:


The provider shall issue an invoice to the buyer with a breakdown of costs and instructions on how to withdraw from the purchase and return the purchased products when that is necessary and possible.

The purchase contract (the order) is stored in electronic format on the provider's server and made ​​available to the customer at any time in his user profile.

Prices

Online price applies to all users of NIKA Web Store. By registering on the site, a user becomes a buyer in the online store.

All prices include VAT, unless exceptionally stated otherwise.

The prices are valid at the time when the order is submitted. They apply for payments made using the above methods under the above conditions.

The purchase contract between the provider and the buyer is concluded at the moment when the provider confirms the order (the buyer receives an e-mail about the status or order confirmation). From that moment, all prices and other terms are fixed and apply both to the provider and the buyer.

The Right to Withdraw from a Purchase and to Return Products

The buyer is entitled to inform the company within 8 days from the receipt of the products, that he/she withdraws from the contract/order. The products must be returned within 15 days from the date of the notice of withdrawal.

The buyer must return the received products undamaged, in original packaging and quantities received, unless the goods are damaged, broken, lost or if the quantity had been changed with no fault of the consumer.

Refunds shall be made as soon as possible, but no later than within 30 days from the receipt of the notice of withdrawal. The shipping costs of returned products shall be borne by the buyer. The provider shall refund the entire purchase price, less the handling cost (postage and bank transaction). Refunds shall be paid to the buyer's bank account.

Return of the received products to the company within the withdrawal deadline shall be deemed as a notice of withdrawal from the contract.

Returned Products

Returned items are those that have been sent back to the provider and that contain shortcomings (such as damaged packaging or malfunction). Any deficiency or item condition shall be written next to the item in question and on the invoice.

The items that are identified as 'Returned Items' may be returned or exchanged for the same or another product of equal value.

Delivery

The provider shall deliver the products or services within the agreed deadline.

The contractual partner for delivery is the Slovenian Post. No goods are shipped on Saturdays, Sundays and holidays.

All necessary information and contacts that the buyer can access in the event of a complaint or a query regarding warranties after the completion of the contract shall be provided.

Safety

The provider shall use the appropriate technological and organisational means to protect the transfer and storage of personal data and payment. Online shopping and payments shall be made secure.

All financial transactions carried out online shall be protected by Secure Sockets Layer protocol (SSL) and secure data encryption protocol.

To ensure the buyer’s safety and a peace of mind, all payments made by credit card shall be processed in real time with immediate data verification with the banks. Payments can be made by debit card (Maestro, Activa Maestro, MasterCard, Visa, Visa Electron, Diners Club).

All information sent by the buyers shall be encrypted using SSL technology for data encryption. This advanced data encryption process makes it impossible to intercept personal data. Personal data shall be transferred in the encrypted form from the buyer's computer to the bank's authorization server and shall not be stored on the provider's server.

Personal Data Protection

The provider hereby undertakes to permanently protect all personal data of the user.

The provider shall keep, for an indefinite period, the IP addresses of all web store visitors, as well as the following data of the registered members: the first and last name, e-mail address, contact phone number, primary address and delivery address, country of residence, date and time of registration and the archive of all communication with the provider.

The provider will use the personal data solely for the fulfilment of orders and other necessary communication.

User data will in no case be handed over to unauthorized persons.

Each user shall be liable for the protection of personal data, as he/she needs to ensure the security of their user name and password and the appropriate software (antivirus programs) to protect his/her computer.

Intellectual property

All rights are reserved. All text, images, graphics, sound files, animation, videos and their derivatives on this site are subject to copyright protection and other intellectual property rights. These objects may not be copied for commercial use or distribution, nor may they be modified or re-published on other websites. This website may also contain images for which the tenderer has obtained the right to use, but are copyrighted by third parties. 

The provider shall not, under any circumstances, be held liable for any links that are not part of this site or any other web sites that are or are not connected with this site. The provider disclaims all liability for the correctness of any information available at such linked sites or any products or services available on those sites.

Rules Regulating Games of Chance

The organiser of the game of chance is Nika Records d.o.o., address: Knezova 11, Ljubljana. A participant in the game of chance is every natural person who participates in the advertised games.

The winners shall be determined by random computer selection or by the organiser’s committee.

The Right to Participate in a Game of Chance

Participants in a game of chance may be individuals who are nationals of the Republic of Slovenia. Participation is not available to the persons employed by the organiser of the game of chance or the persons employed by other legal entities associated with the organisation of this game of chance. Legal entities cannot participate in the game of chance. Neither can the persons who do not accept the rules of the game. It shall be deemed that each participant has accepted the rules of the game by the very fact of participating in an announced game.

The Rules of Participation in a Game of Chance

To participate in a game of chance, it is not necessary to purchase the items sold by its organiser.

The Draw

The prize draw is open to all participants of the game. One participant may only take part in the prize draw once. The result of the draw is final. Complaint is not possible. The winner is notified on receiving and taking over the prize via e-mail.

Winner's Duties

The prize may not be paid in cash nor exchanged for another item.

Within two days from the receipt of the notification on the prize, the winner is obliged to furnish the game's organiser with the following personal information in writing (via e-mail): name, address, e-mail address and telephone number.

If, within three (3) working days from the moment of informing the winner, the organiser does not receive all the necessary information for any reason (e.g. the winner declares that he/she does not wish to accept the prize, the address or e-mail address is incomplete/incorrect, etc.) and a statement by the winner confirming that he/she wishes to receive a prize, it shall be deemed that the winner does not want to accept the prize, thus liberating the organiser in relation to the winner from all obligations arising from this game of chance and entitling the organiser to dispose of the prize for any other purpose.

Personal Data Protection

The organiser of the game of chance shall protect all personal data received from the participants in accordance with the regulations governing the protection. The organiser may use the personal data obtained in this way solely for the purposes for which they were obtained. Each participant in the prize game agrees that the organiser may send notifications regarding his products. Each participant, his/her guardian or legal representative may at any time revoke their consent for the use of personal information, obtained in a game of chance, for the purpose of direct marketing. The organiser of the competition reserves the right to organize the award ceremonies as a public event. By participating in a game of chance, each participant agrees to having his name and address used in the organiser's audio, photo and video material. The winner authorizes the organiser to publish his/her personal data in the media and on the Internet in order to inform about the results of the draw or the prize.

Publication of the rules of the game of chance

By submitting their data via an entry form on this page, the participants hereby confirm to being familiar with the rules and undertake to abide by them. In the event of any dispute or ambiguity, these rules shall supersede any other publications, whether printed, electronic or in any other form.

Communication

The provider will contact the user via means of distance communication only if the user does not explicitly oppose.

Commercial e-mails will contain the following elements:

  • They will be clearly and unambiguously marked as advertisements,
  • The sender will be clearly identified,
  • Various campaigns, promotions and other marketing techniques will be indicated as such, clearly specifying the conditions of participation,
  • The manner of unsubscribing from receiving advertising messages will be clearly indicated,
  • The provider will oblige if the user wishes to no longer receive advertising messages.

Child protection

Advertising messages will be clear and distinct from games and competitions. Any communication intended for children, will be suited to their age and will not exploit their trust, lack of experience or sense of loyalty.

The provider may not take orders from anyone who is known or suspected to be a child without the permission of their parents or guardians.

The provider may not accept children's personal information without the express permission of their parents or legal guardians. Additionally, the provider may not disclose the information about children, the exception being parents or guardians.

The provider may not offer free access to products that are harmful to children.

Complaints and disputes

The provider shall respect the existing consumer protection legislation. The provider shall endeavour to fulfil his duty to establish an effective system, including a system for dealing with complaints. The provider shall designate a person to be contacted in the event of problems, uncertainties or misunderstanding, including a phone number or an e-mail address:                                        .

The complaint procedure shall be confidential.

The provider shall endeavour to do his best to resolve any disputes amicably.

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